Branching flows, fallback rules

Branching flows, fallback rules in AI Voice Agent: workflow, outcomes, integrations, related ERP modules and industry use cases from FuturifySoft.

Branching flows, fallback rules belongs to the Conversation Engine workflow in AI Voice Agent. It helps teams capture the right operational data, keep approvals controlled and feed accurate reporting across the ERP.

Pick from templates: lead qualification, appointment booking, payment reminder, survey, smart receptionist.

Visual flow builder with prompts, branches, knowledge base. Test with sample calls.

Pull contact list from CRM; expose APIs for booking calendar, payment links, transfer rules.

GPT-4 / Claude / open models — part of Conversation Engine in AI Voice Agent.

Knowledge base ingestion PDF, web, FAQs — part of Conversation Engine in AI Voice Agent.

Intent detection, entity extraction — part of Conversation Engine in AI Voice Agent.

Memory across calls returning customer — part of Conversation Engine in AI Voice Agent.

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